Shipping & Returns

Shipping


We ship from our warehouse location in Warren, MI 48089 via FedEx, UPS and USPS (larger shipments will ship via common carrier).

We offer free shipping on orders over $100 in the 48 contiguous United States.

We do not offer weekend shipping. All orders placed after 1pm on Friday will be shipped out early in the next week. Orders placed by 1pm Monday through Thursday will normally ship out by the end of the following day unless they are special orders or out of stock. Items temporarily back-ordered are shipped immediately upon arrival in our warehouse.


Please note that our "Free Continental U.S. Ground Shipping" has some exclusions. Hazardous materials, large volume liquids and heavy equipment have a flat rate shipping fee due to the nature of the contents and weight of the items.


Sales and Return Policies

 

All Norkan products returned for credit, repair or warranty repair/replacement must be authorized by Norkan prior to returning.  Authorization number (RGA#) issued by Norkan must appear on all packaging slips and containers.  In addition, all packaging slips must include quantity and description of products returned, the reason for return, the P.O. number originally used for the purchase of the products and Norkan’s invoice number.

 

Customers must pay for return shipping. We offer free shipping on the way there, but cannot provide it on the way back.

 

Unused salable “standard stock” products returned within 30 days from shipping/pickup dates can be subject to a 20% RESTOCKING CHARGE (determined per product/item).

 

Unused “special orders” products are nonrefundable.

 

Quantity reductions or cancellations of “standard” products may be subject to penalties after 24 hours. Quantity reductions or cancellations of “special order” products will be subject to penalties.

 

“Used/expired” or open products may not be returned for refund, replacement or credit.

 

All claims for errors, shortages, damaged etc., must be made within 24 hours, and no later than 5 DAYS AFTER DATE OF INVOICE. Failure to give such notice shall constitute a waiver by the buyer of all claims thereof.

 

Norkan does not assume responsibility for the application of products.